Refund and Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, please review our policy below.

Returns

Items may be returned for a full refund provided they are:

  • Unopened
  • Unused
  • Returned in their original packaging and condition

Customers are responsible for returning the item to us. Once the returned item has been received and inspected, a full refund will be processed to the original payment method.

Non-Refundable Items

Unfortunately, we cannot offer refunds on items that have been opened, used, damaged, or are not returned in their original condition unless the item is faulty.

Faulty or Damaged Goods

If your item arrives damaged or faulty, please contact us as soon as possible with details of the issue and, where possible, photographs of the damage so we can resolve the matter promptly.

Contact Us

If you have any questions regarding returns or refunds, please contact our team and we will be happy to assist you.

Need help?

Contact us at sales@epoxyproducts.co.uk for questions related to refunds and returns.

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